Refund policy

Sonia Fashion Co

Effective Date: [01/07/2026]

At Sonia Fashion Co, customer satisfaction is our priority. Every jewellery piece is carefully inspected before dispatch. If you receive a damaged, defective, incorrect, or incomplete order, we're here to help.

1. Return Eligibility

Returns are accepted only if:

You receive a damaged or defective product.
You receive the wrong item.
Your order is incomplete or missing items.

Return requests must be submitted within 48 hours of delivery. Many jewellery businesses require prompt reporting and proof such as an unboxing video for damage claims.

2. Mandatory Unboxing Video

To process any return or replacement request, customers must provide:

A continuous, unedited unboxing video starting before opening the sealed package.
Clear images showing the issue.
Order ID.

Claims without a valid unboxing video may not be eligible for approval. This helps prevent fraudulent claims and ensures fair resolution.

3. Conditions for Return

The returned product must:

Be unused and unworn.
Be free from scratches, perfume, or damage.
Include all original packaging, tags, invoice, and free gifts (if any).
Be returned in its original condition.

Products that fail inspection may be rejected.

4. Non-Returnable Items

The following are not eligible for return or refund:

Products used or worn after delivery.
Products without original packaging or tags.
Items damaged due to customer misuse.
Clearance, promotional, or final sale products.
Customized or personalized jewellery.
Returns requested after 48 hours of delivery.

5. Replacement Policy

If your claim is approved, we will:

Replace the same product (subject to stock availability), or
Offer an alternative product of equal value, or
Issue a full refund if replacement is unavailable.

6. Refund Process

After receiving and inspecting the returned product:

Approved refunds are processed to the original payment method.
Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

7. Order Cancellation

Orders can be cancelled only before dispatch.
Once shipped, cancellation requests cannot be accepted.

8. Shipping Charges

If the return is due to our mistake (wrong, defective, or damaged product), Sonia Fashion Co will bear the return shipping cost.
For any other approved return, shipping charges (if applicable) may be deducted from the refund.

9. Quality Check

Every returned item undergoes a quality inspection before approval. Sonia Fashion Co reserves the right to reject returns that do not meet the policy requirements.