Shipping policy

Sonia Fashion Co

Effective Date: [Insert Date]

At Sonia Fashion Co, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, sales, or high-demand periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier partners.

At this time, international shipping is not available.

3. Estimated Delivery Time

Estimated delivery times are:

Metro Cities: 2–5 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather, courier delays, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Free Shipping on eligible orders (if applicable).
Shipping charges, if any, will be displayed at checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive:

Order Confirmation Email
Shipping Confirmation Email/SMS
Tracking Number
Courier Partner Details

You can use the tracking number to monitor your shipment.

6. Delivery Attempts

Our courier partner will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the shipment, the order may be returned to us.

Additional shipping charges may apply for re-shipment.

7. Address Changes

Shipping addresses can only be changed before the order is dispatched.

Once the order has been shipped, address modifications are not possible.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

Do not accept the package if possible.
Take clear photos of the package.
Record an unboxing video.
Contact our customer support within 48 hours of delivery.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Courier operational issues
Government restrictions
Unexpected logistics disruptions

Sonia Fashion Co is not responsible for delays caused by third-party courier services.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Sonia Fashion Co is not liable for delivery failures resulting from incorrect or incomplete addresses provided during checkout.

11. Lost Shipments

If your tracking information has not been updated for an extended period or your order appears to be lost, please contact us. We will coordinate with the courier partner to resolve the issue as quickly as possible.